Terms and Conditions

By accessing or using the hanna platform, you agree to be bound by these Terms and Conditions. This constitutes a legal agreement between you (the user) and the platform operator.

We reserve the right to update these terms at any time. Continued use of the site after updates are posted constitutes your acceptance of the revised terms. We encourage users to check the effective date at the top of this page regularly.

To use our services, you must be at least 18 years of age, or the higher legal minimum age required by the laws applicable to Philippines. By registering, you confirm that you have the full legal capacity to enter into this agreement.

Access to our platform may be restricted in certain regions. It is your responsibility to ensure that your use of the site complies with the local laws of your jurisdiction.

When creating an account, you must provide accurate, current, and complete information. We implement a strict Know Your Customer (KYC) process; identity verification is required before any withdrawals can be processed.

To maintain fairness and security, we permit only one account per person, household, or IP address. Creating multiple accounts is a violation of these terms.

You are solely responsible for maintaining the confidentiality of your password and account details. If you suspect your account has been compromised, you must contact our support team through the channels on this site immediately.

We support various payment categories to facilitate your transactions. All deposits and withdrawals are subject to the limits and processing times displayed in your account, which may vary depending on the payment method selected.

For security reasons, all payment methods used must be registered in the name of the account holder. Third-party payments are strictly prohibited and will be rejected.

Verification of identity and payment method is mandatory before any payout is approved to prevent fraud and money laundering.

Each promotion offered by hanna comes with its own specific set of terms. You can find all current offers on our Promotions Page.

Wagering Requirements: Bonus funds are often subject to wagering (playthrough) requirements. This means you must bet the bonus amount a certain number of times before the funds or resulting winnings can be withdrawn as cash.

Bonus funds are tracked separately from your cash balance. While a bonus is active, maximum bet limits per round may apply. Any bets exceeding these limits may result in the forfeiture of the bonus and associated winnings.

Bonus abuse, including the use of multiple accounts or hedging strategies to clear wagering, will lead to the immediate cancellation of the bonus and potential account suspension.

All games on our platform are powered by certified Random Number Generators (RNG) provided by our licensed game suppliers, ensuring that every outcome is random and fair.

In the event of a technical glitch or connection failure that interrupts a game round, the round may be voided and the original stakes refunded, or the result may be determined by the game provider's server records.

Any disputed rounds will be investigated based on the logs provided by the game supplier, and their decision shall be final.

The following activities are strictly prohibited on our platform:

• Fraudulent activity or attempting to deceive the platform.
• Initiating chargebacks through payment providers.
• Collusion with other players or the use of bots and automation software.
• Arbitrage or hedge betting to guarantee a win.
• Exploiting technical glitches or system errors.
• Money laundering or using the platform to transfer funds illegally.
• Using payment methods belonging to someone else.

Violation of these rules will result in immediate account suspension and the forfeiture of all remaining balances.

We are committed to providing a safe gambling environment. We offer several tools to help you manage your play, including deposit limits, session reminders, and cool-off periods.

Users may request self-exclusion to stop gambling for a set period. Please note that once a self-exclusion period is activated, it cannot be cancelled early.

For more detailed information and tools, please visit our Responsible Gaming page.

All content on this website, including logos, graphics, text, and software, is the intellectual property of hanna or its partners. You may not copy, reproduce, or distribute any part of the site without our express written consent.

Our services are provided on an "as is" and "as available" basis. We do not guarantee that the site will be uninterrupted or error-free. Service may be temporarily unavailable due to scheduled maintenance or reasons beyond our control.

Obvious errors in displayed odds, account balances, or payout amounts (palpable errors) will be corrected. We reserve the right to void any bets or transactions resulting from such errors.

We reserve the right to suspend or close any account that violates these terms or is suspected of fraudulent activity. During an investigation, account access and withdrawals may be temporarily frozen.

If an account is closed for a legitimate breach of terms, we reserve the right to withhold funds associated with the fraudulent activity.

The collection and use of your personal data are governed by our privacy protocols to ensure your information remains secure. For full details on how we handle your data, please refer to our Privacy Policy.

If you have a complaint, we ask that you first use our internal complaint channels. To submit a dispute, please provide your account ID, a detailed description of the issue, and any supporting evidence (such as screenshots).

We will investigate all disputes fairly and provide a response in a timely manner. If a dispute remains unresolved after our internal process, we will seek a resolution through applicable industry standards.

We may modify these Terms and Conditions to reflect changes in our services or legal requirements. All updates are posted on this page. Please check the "Effective Date" frequently to ensure you are aware of the current rules.

If you have any questions regarding these Terms and Conditions, please contact our support team through the official channels provided on our Support Page.